Consultant's Help Desk: Web-based help desk software for the IT consultant

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Knowledge base

  • Keep track of important information
  • Search all requests for answers
  • Security

Keep track of important documents
Use the integrated knowledge base to keep track of important information. You can just save a basic text message or add a file attachment. This is a good place to keep track of all your client information for easy retrieval on the web anywhere you need it.

Search all request for answers
Through the knowledge base information screen, you can search not only all of the knowledge base articles, but you can search through all of the requests in the system, open or closed, in order to find what you need to solve those important problems.

Security
Documents in the knowledge base can be restricted on a per company basis or open to all users. With this you can have documents that are only available to you or to specific clients. This allows you to store client sensitive information.

 

Your help desk can be remotely hosted and managed to provide the best availability and reliability, accessible anywhere through the web, all with no administration overhead

Everything you need for your helpdesk; service requests, inventory, sales, billing, a knowledge base, task calendar, email and much more.
Consultant's Help Desk includes an integrated knowledge base to store all your client information
 

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