Consultant's Help Desk: Web-based help desk software for the IT consultant

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Change Log

  • Version 1.0
    • First Release
  • Version 2.0
    • Added Calendar Option
    • Added Invoices
    • Added email features
    • Optimized search code
    • New database structure
  • Version 3.0
    • Added Survey Option
    • Added new stylesheet and graphics
    • Added graphical reports
  • Version 3.5
    • Added monthly calendar
    • Added calendars to start page
    • Added new Knowledge base links and format
    • Added new reports
  • Version 3.51
    • Optimized display code
    • Optimized queries
    • Modifed contact list options
    • Updated help text
  • Version 3.52
    • Replaced calendar selector code for Mozilla compatability
    • Updated menus for Mozilla compatability
  • Version 4.00
    • Redesigned menu structure
    • Added task list
    • Added FAQ
    • Added links List
    • Added automated System inventory
    • Added software inventory
    • Added license inventory
    • Added computer overview
    • Added database management features
    • Added informaton and PIM overview screens
  • Version 4.01
    • Billing now any date range
    • Fixed display errors
    • Optimized database queries
  • Version 4.02
    • Added SLA Management
    • Change menu layout
    • Added status to tasks
    • Changed menues to auto-change
    • Overall error fixes
  • Version 4.03
    • Added Timesheet addon
  • Version 4.50
    • Added request printing sheet
    • Fixed time display issues
    • Fixed calendar display issues
    • Fixed admin login request lists
    • Added ability to link to request in email
    • Upgraded request and action history reports
    • Upgraded email functionality in mailing request
    • Added cookie support for login information
    • Optimized database access to speed up all pages
  • Version 5.0
    • Updated Database design
  • Version 5.5
    • Updated coldfusion support to MX version
  • Version 5.6
    • Optimized code for speed
    • Added error checking code
  • Version 5.7
    • Enhanced email handling and notification
    • Added length to several data fields
  • Version 5.8
    • Recoded support for dispatcher user
    • Added catch-all email routing for domains.
    • Modified management menu for ease of use
  • Version 5.9
    • Added database export and generic query feature
    • Added support for auto-creating accounts through email submissions
    • Added support for attachments in email.
    • Improved stylesheet for better readability
    • Added link to hide graphic header
    • Added time zone support
  • Version 5.10
    • Added direct quickbooks export
    • Added part orders
    • Added hourly and fixed travel charges
    • Updated directory structure
    • Added ability to mark items as billed
    • Added end of day email summary of SLA and requests.
  • Version 6
    • Added sales tax suport
    • Added printing to PDF of reports and invoices
    • Added grouping for categories
    • Added many new reports and listings
    • Added filters to list displays
    • Added online help for each page
    • Added ability to close all requests from admin menu
    • Added Salesnet Conduit
  • Version 6.01
    • Added search by date range
    • Fixed search display issue
  • Version 6.1
    • Updated external conduits
  • Version 6.2
    • Added ability to submit through web form
    • Updated PDF printing support
  • Version 6.3
    • Bugfix wrapup
  • Version 6.4
    • Optimize Calendar Views
    • Added email notification to actions

Your help desk can be remotely hosted and managed to provide the best availability and reliability, accessible anywhere through the web, all with no administration overhead

Everything you need for your helpdesk; service requests, inventory, sales, billing, a knowledge base, task calendar, email and much more.
Consultant's Help Desk includes an integrated knowledge base to store all your client information
 

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