Email Features

• Email submission of service requests
• Email notification to clients and technicians
• Email to clients and technicians
• Check your email
• Notifications

Email submission of service requests
Service requests can be processed into the system through email. Requests are processed and assigned based on the sending email address, if the received email matches an address in the help desk system, the request is automatically created with that client's information. If configured to do to, the system can automatically create client accounts from email submissions so that you can populate your help desk quickly.

Email notifications to clients and technicians
If your clients and technicians prefer they can get updates over email based on how they set their preferences, they can be notified of any changes or only those types of changes they wish to know about. Notification links contain all the request information and have a direct link back to your site for easy access to information and status. In addition you can get daily summary emails on completed and pending actions and on SLA compliance.

Email clients and technicians
The email system allows your clients to email you from inside the help desk system, you and your technicians can email your clients.

Check your email
If you configure your email preferences you can check your POP email from inside the help desk system.